In the event of an unplanned stop, workers scan a QR code on the machine to search the knowledge base for troubleshooting solutions. Videos and photos make it easy to confirm the problem and follow the steps to fix it.
If a solution can’t be found in the knowledge base, workers take a video or photo of the problem and post an issue to Poka. Experts are notified and can offer solutions in real time, often remotely. Team members across departments can collaborate to find permanent solutions to recurring problems.
Poka offers a better, more visible alternative to manual defect tags and downtime code reporting. Actions can be assigned, tracked, and escalated with greater transparency and traceability.
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Since Poka, I don’t recall seeing this issue show up again because the operators have access to the troubleshooting guide. ”
Improving training delivery of critical operational tasks like startup and changeover reduces variability and mistakes even among less experienced operators.
Using job aids like digital checklists in Poka speeds the completion of routine tasks by making it easier to track what’s been done. It also reduces the risk of errors when performing autonomous or preventative maintenance and centerlining.
