Proven Methodology for Quick Time-to-value

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Poka Onboarding & Customer Success

Poka is more than just software. We are a team of highly experienced and responsive change agents committed to your success. 

Our Professional Services and Customer Success team is made up of people like you – industry professionals with decades of operations and CI experience, who are on a mission to transform industrial work around the globe.

We support Poka factories every step of the way, from planning, change management and implementation, all the way to adoption and value realization.

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We received great support from Poka during our implementation and training. They cared deeply about our project success.


Head of Continuous Improvement


Go Live and Achieve Value in Just 8 Weeks


Determine Scope & Priorities

Our team conducts an in-depth needs assessment and maps your priority outcomes to use cases in Poka. We look at your operations and align on the production areas that will be prioritized for launch.

Build & Prepare

Through interactive, hands-on training and workshops, our team shares best practices for configuration, usage and content creation.

Launch & Deploy

Deploy Poka and gain uptake from day one. Sustain usage with our customized post-launch action plan designed to help you scale, and see results within a defined timeframe.

Sustain & Grow

Following launch we help you keep a close eye on the usage metrics that will help drive the outcome you're seeking. Once that value is realized, we help you prioritize and plan expanded use cases and maximize adoption.

When you have questions, we'll be here to help

24/7 Help Center

Find articles on how to use Poka, information on product updates and release notes. Located under the support tab in your Poka application.

Customer Support

Available from 8 am - 5 pm EST through live chat and for general technical questions about Poka functionality and system performance

Customer Community

Join us for monthly product education webinars, our annual user conference, or a regional customer event near you.
Customer stories

Industry Best Practices and Stories of Success

Purina Accelerates Time to Value Across 21 Sites

"There was alignment from the get-go between corporate and senior executive leaders, so Poka was a fully approved and supported project."

Ready to Become a Poka Digital Factory?